Returns & Exchanges

At Sauer Brands, we stand behind the quality of our spices, extracts, and condiments. Due to the perishable nature of our food products, we offer a 30-day satisfaction guarantee to ensure you are delighted with every flavor.

Return Process

• 1.
  Contact Support

  Reach out to our customer service team within 30 days of receipt with your order number and details regarding the issue with your product.

• 2.
  Provide Documentation

  For quality concerns or shipping damage, please provide photos of the packaging and product labels to help us improve our quality control processes.

• 3.
  Verification Process

  Our team will review your request and verify the batch information; once approved, we will determine if a replacement or a refund is the best solution.

• 4.
  Receive Resolution

  Once authorized, we will issue a full refund to your original payment method or ship a replacement product at no additional cost to you.