Frequently Asked Questions
Everything you need to know about our premium spices, condiments, and flavors.
How can I track my Sauer Brands order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy for food products?
To ensure food safety, we cannot accept returns on food items. However, if your product arrives damaged or incorrect, please contact our support team within 14 days for a replacement or refund.
Are your products gluten-free or allergen-friendly?
Many of our products are naturally gluten-free. We recommend checking the specific ingredient label on each product page for detailed allergen information and certifications.
How long does shipping typically take?
Standard shipping usually takes 3-7 business days depending on your location. We process orders within 1-2 business days from our warehouse facility.
Do you offer bulk or wholesale purchasing options?
Yes, we provide bulk sizing for culinary professionals and food service providers. Please reach out through our 'Wholesale' inquiry form for pricing and account setup.
How should I store my spices and extracts for maximum freshness?
For optimal flavor longevity, store your products in a cool, dry, and dark place away from direct sunlight and heat sources like stoves or ovens.